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This page sets out the legal framework that governs your use of 99bj, including how policy applies to your account, what rights you hold, and how to reach us when questions come up. Access to our platform depends on your local law and the eligible regions we serve — please read these terms carefully before proceeding.
The terms that govern your 99bj account are binding from the moment you complete registration. They cover how you access the platform, how your account wallet operates, and the conditions under which transactions — including those made through Rocket and Upay — are processed and recorded. These terms do not extend to third-party services, external payment processors, or mobile network operators involved in your transaction chain. Where local law in Bangladesh limits or conditions access to online platforms, those legal requirements take precedence. We do not represent that all features, game categories, or payment routes are available in every eligible region. Your continued use of your account constitutes acceptance of the current published terms. We may update terms when required; material changes are notified through your registered contact details or through a notice visible on the signed-in account page. If a provision in these terms conflicts with applicable law in your jurisdiction, that provision will be read down to the minimum extent necessary to achieve compliance. All other provisions remain in full effect. Questions about how a specific term applies to your situation should be directed to our support team through the contact paths listed on this page.
Transactions processed via Rocket fall within the scope of your account's payment terms. Records are visible in your account wallet history.
Upay deposits and withdrawals are subject to the same account terms. Limits and verification steps are shown in the wallet section of your account.
Policy notices are sent to your registered mobile or email. Keep your contact details current to receive any material updates without delay.
Not every aspect of your experience with 99bj falls under a single policy document. Understanding what sits inside and outside this legal framework helps you direct questions to the right place and avoids confusion when an issue arises. The four areas below define the boundary clearly so you can act with confidence.
Your ability to log in, browse the lobby, and manage your account wallet is governed by these terms. Access is conditional on local law and the eligible region in which you are located.
Deposits and withdrawals processed through your account — including those using Rocket or Upay — are covered. The limits and verification steps shown in your account settings apply at the time of each transaction.
Game content, promotional notices published on the platform, and account communications from 99bj fall within the scope of our terms. We are responsible for the accuracy of what we publish directly.
External payment processors, mobile network operators, and game studios operate under their own terms. Our policy does not override or extend to them; disputes with a third party are subject to that party's own policies.
Your account comes with concrete, documented rights — not just a general statement that you are protected. You can review the full transaction history recorded in your account wallet at any time; every deposit and withdrawal entry is timestamped and available without making a request to support. If your account details — registered mobile number, email address, or wallet linkage — need to be corrected, the account settings section shows the editable fields and the verification steps required to confirm changes. When a question about how policy applies to your situation cannot be resolved through the published terms, you have a clear path to raise it formally. Our support team receives policy queries and routes them to the appropriate team. A response will be sent to your registered contact. If a decision on your account is made under these terms and you believe it was applied incorrectly, you may request a formal review through the same support channel.
Open the wallet section in your signed-in account to see a full, timestamped log of every transaction. No additional request is needed to access your own history.
Account settings shows editable fields for your registered mobile and email. Follow the verification steps shown there to confirm any change before it takes effect.
Contact our support team through the paths listed on this page. Policy queries are handled separately from general account help and directed to the relevant team.
If you believe a decision was applied to your account in error, write to support with the relevant account detail and the decision you are querying. We will respond to your registered contact.
Policy questions and account disputes are handled through the support channels published on our site. Use the path that fits your situation — live chat for account-level queries you need answered quickly, email for formal policy requests that need a written record, and the on-site help section for self-service answers to common policy questions.
Reach the support team directly through the live chat window available in your signed-in account. Suitable for account access questions and general policy clarifications.
For formal policy requests, account dispute notices, or requests to correct records, email the address published in the contact section of the site. A response is sent to your registered contact.
The on-site help section covers published policy answers, account steps, and wallet procedures. Check here first; if your question is not answered, escalate to live chat or email.
Your account data — including transaction records linked to Rocket and Upay, session logs, and registered contact details — is held in accordance with the retention periods stated in our privacy terms. We do not sell account-level data to third parties. Cookies used on this platform are limited to session management and functional analytics; you can review and adjust cookie preferences through the site's cookie settings.
Transaction and account records are retained for the period set out in our privacy terms. After that period, data is deleted or anonymised in line with published policy. Your wallet history remains accessible to you while your account is active.
Your account is protected by the login credentials you set at registration. We do not store or display your full payment credentials. If you suspect unauthorised access, contact support immediately through live chat or email.
We use functional and analytical cookies to keep your session stable and to understand how the platform is used. No advertising cookies are set without your consent. Adjust preferences through the cookie settings link at the bottom of the page.
When terms change in a way that affects your account, a notice appears on the signed-in home screen and is sent to your registered contact. You do not need to check the policy page manually to stay informed.
The questions below come from account holders who want to understand how our terms apply to their situation. If your question is not covered here, use the support contact paths listed on this page.
Yes. Access to 99bj depends on your local law and whether you are in an eligible region. We do not represent that all features are available everywhere. Check the terms section of your signed-in account for the current access conditions that apply to your region.
Your wallet history in the signed-in account shows a timestamped record of every deposit and withdrawal, including those processed through Rocket and Upay. You can review this at any time without contacting support — just open the wallet section directly.
Open account settings to find the editable fields for your registered mobile and email address. Each change requires a verification step shown on the same screen. If you cannot complete the verification step, contact support through live chat for assistance.
Where a specific provision conflicts with applicable law in Bangladesh or your jurisdiction, that provision is read down to the minimum extent needed to comply. All other terms in the document remain fully in effect. Contact support if you need clarification on how this applies to your account.
Write to our support team by email, including your account reference and a clear description of the decision you are disputing. Policy queries are separated from general support and directed to the relevant team. A written response is sent to your registered contact.
Retention periods are set out in our privacy terms, accessible through the link in your account. While your account is active, transaction records are available to you in the wallet section. After closure, data is retained for the period required by our published policy, then deleted or anonymised.