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At 99bj, your account data belongs to you. This policy explains what we collect when you use our platform, how we keep it secure, and what choices you have — so you can make an informed decision before you continue. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the information you provide directly — your name, contact details and the payment identifiers linked to your wallet, whether that is a Rocket number or a Upay account. We also collect session data automatically: device type, browser version, IP address and pages visited. This helps us keep your account secure and show you content relevant to how you use the platform on mobile. We do not sell your personal data to third parties. Information shared with payment processors — including Rocket and Upay — is limited to what those services need to complete a transaction. We retain account records for as long as your account remains active and for a further period required under applicable rules. Where local law in Bangladesh specifies a retention period, we follow that. Cookies and similar tracking tools are used to maintain your session state and to understand how different parts of the platform are used. You can adjust cookie preferences through your browser settings. Any changes to this policy will be communicated through the platform, and the revised version replaces all earlier versions on the date it is published.
Transaction identifiers linked to your Rocket mobile wallet are shared only with Rocket's own processing service to complete your deposit or withdrawal. We do not store your full wallet PIN or authentication credentials.
When you use Upay, we pass the minimum account reference needed to process the transfer. Your Upay credentials stay within Upay's own environment; we only see the confirmation status returned to us.
We log device type, browser, IP address and in-session navigation to detect unusual activity on your account. This data is not used for advertising profiling and is not shared with marketing networks.
This privacy policy covers the 99bj platform at 99bj and the account services you access through it. It does not extend to third-party websites you reach by following a link from our pages, and it does not govern how external payment providers handle your data once a transaction leaves our platform. Understanding the boundary between what we control and what we do not is an important part of reading this policy correctly. Access and eligibility for any feature or service described here depends on your local law and the eligible regions we serve.
Your login credentials, session tokens and account settings are covered. We control how this data is stored, who can see it internally and how long it is kept. You can review and update most of this data from your account settings page.
Deposits and withdrawals processed via Rocket or Upay are partially covered — we govern the data on our side of the transaction. The payment provider's own privacy terms govern what happens within their network.
Pages, game lobbies, promotional notices and support articles hosted on 99bj fall inside this policy's scope. The data generated when you interact with these pages — clicks, session length — is logged and covered here.
Game studios, analytics tools or external links operate under their own policies. We do not control those environments. If you leave 99bj, this policy no longer applies, and you should check the destination site's own terms.
You have concrete options when it comes to the personal data we hold. You can request a summary of what information we have on file — this covers your registered contact details, payment method references and session history within the retention period. If any detail is incorrect, you can ask us to correct it; we will verify the request and update the record. Where you believe data has been held beyond the applicable retention period or collected without a valid basis, you can raise that concern with our support team through the contact paths listed in the support section of this page. We aim to acknowledge every data query we receive and respond with the relevant information or next step. Your ability to exercise these rights may depend on the applicable rules in your region and the current status of your account.
Log in and open the account details section to see the contact and wallet information we hold. For a fuller data summary, send a request through the support contact path listed on this page.
If your registered name, contact number or linked payment reference is wrong, raise a correction request via support. We verify the request before updating the record to protect your account.
If you believe we are holding data incorrectly or beyond the retention period, contact us through the published support route. We will review the concern and respond with the relevant outcome or clarification.
For anything that requires account-level action — such as closing your account or removing a stored payment reference — reach our support team using the contact options listed in the support section of this policy page.
If you have a question about this privacy policy, want to exercise a data right or need clarification on how a specific piece of information is handled, use the contact paths below. We do not publish support hours or response-time commitments we cannot verify — contact us and we will follow up through the channel you used. All data-related requests are handled through the same routes as general account support.
Open the chat widget from any page on 99bj to reach support directly. For privacy or data questions, describe your request clearly so it is routed correctly.
Send your privacy or account-data query to the support email address listed in the contact section of the site. Include your registered account reference so we can locate your record.
Log in and navigate to the Help section for written guidance on account data, cookie settings and how to submit a formal correction request without leaving the platform.
We apply account-level security measures to the data we store — including for payment references linked to Rocket and Upay. Retention periods follow the rules applicable to eligible regions, and data is not kept beyond what those rules require. If you want to know the specific retention period that applies to your account type, ask through the support contact paths on this page.
Cookies keep your session active and help us understand how the platform is used. You can disable non-essential cookies through your browser settings at any time. Disabling session cookies may affect how you log in and navigate the account area.
Account access is protected through your login credentials. We do not store plain-text passwords. If you suspect unauthorised access, use the account recovery path on the login page immediately and then contact support.
We keep your account data for as long as your account is active and for a further period required under the rules applicable to your eligible region. After that period, data is removed or anonymised according to our internal schedule.
When this policy changes, the updated version is published on this page with a revised date. Continuing to use the platform after a change is published means you have seen the updated terms. Contact support if you have questions about any revision.
These questions cover the details we are asked most often about how personal data works on this platform. If your question is not here, use the support contact paths listed above.
We collect the name, contact number and payment reference you provide at registration — for example, a Rocket or Upay mobile number. We also log device and browser data automatically when you open a session. We do not collect more than what is needed to operate and secure your account.
We share data with payment processors like Rocket and Upay only to the extent needed to complete a transaction. We do not sell your personal data. Game studios on the platform receive only anonymous session data, not your identity or payment details.
Log in and check the account details section for the information displayed there. For a fuller data summary, send a request via live chat or the support email address published on the site. Include your account reference so we can locate the correct record.
Yes. If a registered detail is wrong — such as a contact number or linked payment reference — contact support through live chat or email. We verify the request first, then update the record. Changes to payment references may require additional account verification steps shown in your account settings.
Retention periods follow the applicable rules for your eligible region. Data is not kept indefinitely after closure. If you want the specific period that applies to your account type, ask through the support contact route on this page and we will confirm what applies.
This policy applies to your use of 99bj regardless of where you access it from, but your ability to use the platform and the data rights available to you depend on your local law and eligible region. If you are accessing from Bangladesh, availability is subject to local regulations.