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These Terms & Conditions set out the rules that govern your account on 99bj — from how you open and manage your account to how transactions are processed and disputes are handled. Access and eligibility depend on your local law and the eligible regions we serve; read these terms fully before you start.
By creating and using a 99bj account, you confirm that you have read, understood and accepted these Terms & Conditions in full. They form the complete agreement between you and 99bj for everything that happens inside your account — including deposits made through Rocket or Upay, withdrawals to your registered mobile wallet, game session activity, and communications from our support team. Where local law in Bangladesh restricts or modifies any part of this agreement, the locally applicable rule takes precedence, but only to the extent required by law. Nothing in these terms overrides a mandatory legal protection you hold under applicable jurisdiction. We may update these terms when our product, payment integrations or regulatory environment changes. When we do, we will publish the revised version on this page and note the change date at the top. Continuing to use your account after a published update counts as acceptance of the new terms. If you do not agree with a change, the correct step is to close your account before the change takes effect — your account closure request can be submitted through the support route listed in the Support section below.
Not every action connected to your 99bj experience falls under the same clause. This section draws a clear line between what these terms govern directly and what falls outside them — so you know exactly where to look when a question comes up.
These terms govern how you create, verify, and maintain your 99bj account — including login credentials, session controls, and the steps required to update your registered mobile number or wallet details.
Deposits and withdrawals processed through Rocket or Upay are subject to these terms. Transaction limits, processing conditions and wallet verification steps are shown inside your signed-in account area — these terms frame the rules, not the real-time figures.
Game availability, category listings and any notices published in your account lobby fall under these terms. RTP and game-mechanics details are shown only where the game provider exposes that data directly in the lobby.
Payment providers such as Rocket and Upay operate under their own terms. Studio content from CQ9, Habanero, Pragmatic Play and others is governed by those providers' agreements. We link to their services but cannot extend our policy to cover them.
These terms are not one-directional. There are several practical steps you can take at any point to manage how your account operates under this policy. If you want to review the transaction history attached to your account, the signed-in account area shows a full record of deposits, withdrawals and session activity — no support request is required to access that view. If any account detail — such as your registered Rocket or Upay wallet number — needs correcting, you can start that process from the account settings page; follow the fields and verification instructions shown there. Where a discrepancy appears between your records and ours, raising a query through the support route is the correct path — we commit to reviewing the specific transaction or session you flag. You also have the right to request that your account be closed at any time; the support team can process that request and confirm the outcome to you in writing.
Your signed-in account page shows a complete transaction and session log. No separate request is needed — open the history section and filter by date or transaction type.
Update your registered wallet number or contact details from the account settings page. Follow the verification fields shown there; do not send sensitive details over chat.
If something in these terms is unclear or you believe a transaction was processed incorrectly, contact our support team with the relevant session or transaction reference. We review every specific query raised.
You can close your 99bj account at any time by contacting support. We will confirm the closure and the handling of any remaining wallet balance through the same channel.
If your question is specifically about how these Terms & Conditions apply to your account — a transaction dispute, a policy clause, or a request to close your account — these are the routes we publish for exactly that purpose. Use the channel that suits your situation; keep any transaction reference or account detail ready before you make contact.
Open the chat widget from any page on 99bj while signed in. This is the fastest path for active account or transaction queries covered by these terms.
For written policy queries — including account closure requests and formal disputes — email the address listed on our Contact page. Keep the subject line clear and include your account reference.
The Help section inside your signed-in account lists published guidance for common Terms & Conditions questions, including wallet verification steps and session record access.
Transparency in how we manage account data and apply these terms is part of how 99bj operates. This section covers the practical aspects of data handling, account security and how you can request changes under this policy.
We retain account and transaction records for the period required by applicable law and our own audit obligations. You can view your own records at any time through the signed-in account history page without raising a support request.
Your account credentials are your responsibility to keep secure. If you believe your login has been accessed without your permission, contact support immediately using the live chat route — we will review and act on the report you submit.
We use cookies to maintain your session and remember account preferences. Full details of what is stored and how long it persists are in our Cookie Policy, accessible from the footer of every page on 99bj.
If you believe a specific clause no longer applies fairly to your situation, you can raise that formally through email support. We will review the specific clause and your account context before responding in writing.
These answers cover the questions we see most often about how the Terms & Conditions work on 99bj. If your question is not listed here, the support routes in the section above are the right place to take it.
Yes. Completing registration and using your 99bj account means you have accepted these Terms & Conditions. If you do not agree with any clause, you should not proceed with account creation or continued use.
We publish the revised version on this page and note the update at the top. Continuing to use your account after the update date counts as acceptance. If you disagree with a revision, submit a closure request through support before the change takes effect.
Yes, but only for the part we control — the deposit and withdrawal process inside your 99bj account. Rocket and Upay each operate under their own terms for the wallet side of the transfer. Both sets of terms apply simultaneously.
Open your signed-in account history, locate the transaction reference, then contact our support team via live chat or email with that reference included. We review each dispute against our transaction records and respond through the same channel.
Yes. Your signed-in account page shows a complete log of deposits, withdrawals and session activity. You do not need to contact support to view this — it is available directly in the account history section whenever you log in.
Where Bangladesh law or local eligibility rules require a different treatment of any clause, the locally applicable rule applies to that extent. Your access and eligibility depend on your local law and the eligible regions we serve — these terms cannot override mandatory local protections.